Customer Success Manager
Help our customers get the most value from Veleta.
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As a Customer Success Manager at Veleta, you’ll be one of the key people responsible for the relationship between our customers and the product.
You’ll work closely with customers from the moment they start using Veleta, helping them understand how the platform can support their security and compliance workflows, guiding them through adoption, and making sure they continue to see real value as their use of the product grows.
This is not a traditional support role. You won’t simply respond to incoming questions. You’ll actively work with customers, understand how their teams operate, identify where Veleta can remove manual work, and help them make better use of the platform.
Our customers work with security questionnaires, vendor assessments, compliance requirements, evidence collection and other workflows that are often time-consuming and highly manual. Your role will be to understand those challenges and help customers use Veleta in a way that makes their work faster, simpler and more structured.
You’ll also be an important connection between our customers and the people building Veleta.
Because we are still a growing company, customer feedback has a direct impact on the product. You’ll regularly speak with customers, identify recurring problems, collect ideas and requirements, and work closely with Product and Engineering to help us decide what we should improve or build next.
What you’ll do
You’ll manage relationships with a group of Veleta customers and become their main point of contact throughout their journey with us.
You’ll help customers understand the platform, introduce them to new functionality and encourage wider adoption across their teams.
You’ll regularly speak with customers to understand what works well, where they are struggling and where Veleta could provide more value.
You’ll help customers build effective workflows around security questionnaires, vendor reviews, compliance activities and other security-related processes supported by Veleta.
You’ll proactively identify customers who may need additional support and work with them before small problems become larger ones.
You’ll collect structured product feedback and communicate it clearly to our Product and Engineering teams.
You’ll help us create better onboarding materials, documentation, customer communication and best practices as we continue to grow.
You’ll also work closely with Sales, Support and Engineering to make sure customers have a consistent experience across every interaction with Veleta.
What we’re looking for
We’re looking for someone who genuinely enjoys working with customers and solving problems with them.
You should be comfortable speaking with both technical and non-technical people and be able to explain complex topics in a simple, practical way.
Experience with B2B SaaS, cybersecurity, compliance, GRC, vendor risk management or related areas would be a strong advantage, but we care just as much about your ability to learn quickly and understand customer problems.
You should be organised, proactive and comfortable taking ownership of customer relationships rather than waiting for someone to tell you what to do next.
Strong written and spoken English is important, as you’ll work directly with customers and teams across different countries.
We’re particularly interested in people who are curious about how customers actually work and who naturally ask questions such as: Why are they doing it this way? What is slowing them down? Could Veleta make this easier?
Why this role matters
Customer Success will play a major role in how Veleta grows.
Our product is being built for people working in security and compliance — teams that often deal with complex processes, large amounts of information and significant operational pressure.
Helping those teams successfully adopt Veleta is just as important as building the product itself.
In this role, you’ll have a direct influence on customer satisfaction, product development and the long-term direction of the company.
You won’t be several layers away from decisions. You’ll work closely with the people building Veleta and your conversations with customers will directly influence what we do next.
If you like working with customers, understanding complex problems and helping shape a growing product, we’d love to hear from you.
Interested? Send your CV to careers@veleta.pro.
